Frequently Asked Questions
1. Are all Comand Online devices supported?
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2. Which NTG device is built-in my car?
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3. Is there an option to import the files to the units hard disk?
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4. How many POIs can be loaded into the unit?
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5. How to adjust the alert volume?
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6. Is there a way to show speed limit and red light icons?
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7. A beforehand working device refused to display speedcams after dealership update. What to do?
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8. I downloaded onto a flash card however it will not work in the car. How to fix this?
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9. Can I store speed camera and music files on the USB flash drive at the same time?
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1. Are all Comand Online devices supported?
No. You can only use the database with the following NTG units:
Mercedes Comand Online NTG 4.5
Mercedes Comand Online NTG 4.7
Mercedes Comand Online NTG 5.0
Mercedes Comand Online NTG 5.1
Mercedes Comand Online NTG 5.2
Mercedes Comand Online NTG 5.5** ("Personal POIs" not available in all devices)
No support for devices of A-Class W177 / V177 from May 2018.
No support for devices of C-Class W205 / S205 / C205 / A205 from July 2018.
No support for devices of G-Class W463 from May 2018 and E-Class W213 / S213 / C238 / A238.
2. Which NTG device is built-in my car?
Your car is from built year 2011-2014?
Probably you have NTG 4.5 or NTG 4.7 and can use the speed camera database. Entering the hidden menu by press and hold down the keys RED PHONE BUTTON and # and 1. Open the menu "Engineering Mode > 3. HU information > 3.1 Navi core information > FL Ver." to indicate the NTG version.
Your car is built in year 2015 or later?
Certainly you have a NTG 5.x model. But we can't find out which model it is. Please ask your Mercedes dealer. He is able to detect by VIN the device identification (NTG 5.0, NTG 5.1, NTG 5.2 or NTG 5.5).
Contact us by email to support@scdb.info and name your vehicle, built year, device and the ID number of one speed camera close to you. Find the ID number in our Speed Camera Map. We will send you a sample file.
3. Is there an option to import the files to the units hard disk?
No. SD-card and the USB-stick have to remain inserted while driving.
4. How many POIs can be loaded into the unit?
You can only load approximately 30.000 Points of Interest (POIs) into the unit. Please take care about that fact. Because Europe covers more than 63,000 speed camera locations. Our statistics helps you.
5. How to adjust the alert volume?
You can adjust it with the volume keys as soon as you hear the alert sound.
There is no separate settings menu. It is similar to the phone function, where the volume can only be changed during the call.
6. Is there a way to show speed limit and red light icons?
Unfortunately no. Comand online devices are unable to import custom icons. The Mercedes software is always using default icons.
7. A beforehand working device refused to display speedcams after dealership update. What to do?
A customer reports from his 2017 Mercedes C200. His Mercedes dealership downloaded the latest device software. After that the device refused to display the speed camera database. The Comand system did not access the SD card loaded with the database.
The problem with the speed camera database has been rectified.
After re-formatting and re-naming the SD card, loading it with other .gpx databases (including a “current position” POI) as well as the SCDB version, the system finally sprang into life. Then he deleted all the data under Personal POIs except the SCDB database and so far the system works as it should.
8. I downloaded onto a flash card however it will not work in the car. How to fix this?
Please check these points:
1) Which countries did you load? Loaded Europe or less? (note: file for Europe is too big)
2) Did you reformat the SD card before using?
3) Did you create a folder PersonalPOI on the SD card? (no space after Personal)
4) Did you copy speedcam files into the folder PersonalPOI? (without making any subfolders)
5) Did you try various SD cards?
9. Can I store speed camera and music files on the USB flash drive at the same time?
There are different statements about this. For some customers - especially with newer devices - it works when another folder with music files is stored on the USB stick. However other customers report that it doesn't work. It is best to try it out for yourself. If in doubt, always use a USB stick that only contains the speed camera data (no music files).
Customers report that they have used a USB stick containing 1 further folder with MP3 files without this being a problem. "This way, the speed camera data is automatically activated when the vehicle is started." However, if you put a second USB stick in the other USB drive, you have to reactivate the display and sound of the warnings every time you start the vehicle and also when you stop playing music (if speed camera and music files are on separate USB sticks). The two USB ports were USB C, located in the storage space under the armrest of a 2021 GLC.
